Tandem’s responsiveness to the COVID-19 pandemic was swift and determined, with the safety of staff, contractors, clients and their extended families to the forefront of Tandem’s concern.
Tandem moved to a remote working model in March 2020 and put in place all necessary requirements for a safe, comfortable home working environment. Tandem improved systems accessibility for all, to ensure that work carried out remotely was to the same high standard and timelines that our clients have come to expect.
Throughout the pandemic, Tandem has provided strong communication and direction regarding government updates, how they affected Tandem, what plans were in place and how work would be managed going forward. This clear and concise information was imperative to a successful transition to remote working.
Tandem staff have shown great dedication to their tasks, working remotely and collaboratively, with each other and our clients, to meet project milestones while delivering the same high-quality work.
Tandem communicated with all contractors and temps on a biweekly basis to ensure that their safety on client sites was adequate, to address any issues they might be facing and to check in on their personal well-being, and that of their families. Connectivity with our wider team at this time was vital to ensure that our people remain safe and have the resources they need to carry out their work effectively.
Tandem has developed client driven solutions to constraints raised by COVID-19 restrictions. Tandem’s COVID-19 Essential Support Services were designed to assist clients during this time, these services included: Operations Return to Service, Construction Return to Service, Portfolio Management, Concept Design and AutoCAD / Revit support. All services offerings start with safety and government recommendations at their core and ensure that the most time efficient and cost-effective results can be achieved.
As we now plan for a return to our offices nationwide, we do so with safety as our primary concern. Social Distancing measures, a one-way traffic flow, hand sanitizing stations, meeting protocols, an Isolation room, illness, travel & return to work protocols etc. all form part of the new normal at Tandem.