IAT Network Upgrade Engineer

Summary:
Our client is a biopharmaceutical company based in Waterford, looking for a Network Engineer who will be a member of the digital site team, the successful candidate will play an integral role supporting, implementing and driving effective usage of our client’s Digital Solutions and Industrial standards in the areas of application systems and digital Products.

Responsibilities:

• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Support PC hardware components, desktop operating system software, and application software.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Identify and report system issues. Monitor and test resolution of issues.
• Record activities, solutions, and other responses to request for service.
• Assist in maintaining inventory records and documentation for equipment.
• Contribute to IT documentation and participate in policy, procedure, and standards development.
• Assist users in determining appropriate software solutions to meet needs.
• Support in the definition and execution of IT asset management.
• Develop and provide user training for basic hardware and software use.
• Provide technical support for VC rooms.
• Process user support requests and take measures to fulfil requests.
• Support the IT Digital team in maintaining hardware, software, and other systems.
• Assist with troubleshooting issues and provide technical support.
• Contribute to introduction and adoption of new IT tools within the company.
• Setting up new computers, networks, and software for new employees.
• Updating team documentation.
• Support our site Digital Transformation project.
• Perform other duties/projects as assigned.
• Maintains open communication and positive working relationship with staff.
• Work in a dynamic team-based environment.

Qualifications & Experience:

• Proficiency in common IT Applications (Office, etc.).
• Basic understanding of computer networking.
• Ability to work well in teams.
• Strong work ethic and attention to detail.
• Ability to prioritise tasks and efficiently manage time.
• Strong communication, customer orientation and ongoing engagement skills.