Digital Product Manager

Summary:
Our client, a leader in the animal health sector located in Dublin, is seeking a Digital Product Manager to lead the design and creation of a new customer portal. The portal will enable authorized users to access support, purchase additional products, and view new analysis of their data amongst other functionality. The ideal candidate will be responsible for overseeing the entire product development lifecycle, ensuring seamless integration with Salesforce, Okta, and the install base management system.

Responsibilities:

• Lead the project from inception to completion.
• Define and communicate the product vision, strategy, and roadmap.
• Collaborate with cross-functional teams including engineering, design, marketing, sales, and customer support.
• Engage with stakeholders to gather requirements, define project scope, and establish clear deliverables.
• Conduct regular status updates and maintain transparent communication with all stakeholders.
• Work with UX/UI designers to create intuitive and user-friendly interfaces.
• Ensure the portal design aligns with brand guidelines and customer expectations.
• Oversee the development process, ensuring timely progress and addressing any technical challenges.
• Coordinate integration efforts with Salesforce, Okta, and the install base management system.
• Develop and execute a comprehensive testing plan to ensure flawless functionality.
• Manage user acceptance testing (UAT) with a focus on gathering feedback and iterating on the product.
• Incorporate appropriate instrumentation to understand usage and effectiveness of the product.
• Monitor and analyse user engagement metrics to inform continuous improvement.

Qualifications & Experience:

• Degree in relevant discipline is preferable.
• Minimum 5 years in product management, preferably with a focus on customer portals or SaaS products.
• Demonstrated success in leading cross-functional projects from concept to launch.
• Experience integrating third-party systems (e.g., Salesforce, Okta).
• Experience working in large, complex corporate environments
• Strong understanding of product development lifecycle and agile methodologies.
• Familiarity with UX/UI best practices and design principles.
• Knowledge of data analytics and reporting tools.