Customer Service Agent (German or French)

  • Contract
  • Dublin

Website Ref: TPM04241

Our client, a global biologics company located in West Dublin is looking for a Customer Service Agent to join its team. The incumbent will be responsible for daily monitoring and management of sales orders, rush orders, service requests and advance exchange programs with the team members.


  • Provide regular reporting and feedback on the challenges of the day/week, and take the initiative to proactively solve issues or reach out to other Depts. for support required.
  • Work to facilitate strong and efficient points of contact between team members and all the existing and new Customers.
  • Provide follow-up and solutions to customers and sales team regarding order status, product availability, shipping information, damaged or lost product.
  • Monitor closely with the Distribution team to ensure that product is delivered to the right place, at the right time and for the right patient.
  • New Customer Creation and modification in accordance with the appropriate control documents.
  • Ensure the highest self-adherence to all compliance requirements within the function.

Qualifications & Experience:

  • University Degree in Business Related or Supply Chain preferred.
  • GDP Certification.
  • Fluency in German and English language both written and oral is a requirement.
  • Additional ‘other’ language skills would be desirable.
  • 1 years’ + experience in a similar role.
  • Previous pharmaceutical experience, Supply Chain or in Customer Service desirable.
  • Knowledge of SAP and MS Office (Word, Excel, Outlook, Power point).
  • Excellent communication and relationship building skills.

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