Pharmaceutical Operations Specialist

  • Contract
  • Dublin

Website TPM04807

Our client, an innovative organization located in South Dublin, is looking for a Customer Operations Specialist. The incumbent will be responsible for management of customer operations activities, including Customer Relationship Management (CRM), Data steward and operational management of patient support programmes. The successful candidate will also be responsible for the on-going development of and implementing the CRM, enabling a more customer focused approach and a 360 view of the customer, including delivery of CRM training for field & office staff.


  • Responsible for the management and leadership of the internal training and learning function for the organisation.
  • Working closely with the Compliance team on any system improvement updates, including investigations, testing, feedback and training guidance for the organisation.
  • Operational management of patient support programmes, including vendor management, materials updates and approvals and working closely with Marketing Managers to understand programme metrics and value.
  • Operational management of the internal training and learning system including working with quality compliance and business functions.
  • Oversee the day to day management, maintenance and optimisation of the CRM system.
  • Ensure all technical and process requirements i.e. Structure changes are implemented and up to date within the CRM system.
  • Build strong relationships with internal Users and Teams to maintain understanding of business priorities and customer requirements, including customer updates focused on our client’s evolving target audiences.
  • Understand CRM compliance with Data Protection and Privacy Laws and act in accordance with these when conducting CRM activities.
  • Management of Data Corrections – Run reports & give to Compliance team to work with Business unit teams to resolve.
  • Support the Compliance Manager on: Customer Communication, Data analysis and validation, Local Training and Communication.
  • Liaise with vendors on delivery of the programmes.
  • Ensure compliance with our client’s standards and regulations.

Qualifications & Experience:

  • Expertise in Veeva suite of products.
  • Understanding of business metrics requirements that need to be supported through CRM.
  • Good understanding of the CRM infrastructure and terminology within the CRM system and how this should be applied to support our client’s business needs.
  • Understanding of the Pharma industry, HSE and broader health landscape and implications for CRM system implementation would be beneficial.

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