CRM Compliance Specialist

  • Contract
  • Dublin

Website TPM05347

Summary:
Our client, a biopharmaceutical company located in Dublin is looking for a CRM Compliance Specialist. The ideal candidate will specialize in developing EUMEA CRM and systems to meet General Data Protection Regulation (GDPR) guidelines.

Responsibilities:

  • Building and developing GDPR Compliant framework for the CRM tool.
  • Provide training and assistance to all EUMEA Users to maintain compliant and accurate use.
  • Regularly audit data and activity of users to ensure compliant process is adhered to.
  • Develop and lead roll out of training materials.
  • Investigate additional CRM functionality (Call Logging / Account Activity) and ascertain whether they can be used compliantly to improve User experience.
  • Gather and collate feedback from EU Users, use this to optimize CRM journey.
  • Act as point of contact for Legal and Compliance.
  • Engage with Global Commercial Operations colleagues to assess optimization opportunities.
  • Work closely with EUMEA Business Intelligence team to develop reports on CRM data for EU Commercial.

Qualifications & Experience:

  • Minimum 3-5 years in a similar role; commercial / data housing / CRM environment.
  • Strong experience using CRM tools, preferably Salesforce.com.
  • Strong English language skills (reading and written).
  • Strong computer literacy is essential, particularly across all Microsoft Office packages.
  • Experience working in Bio-Technology / Pharmaceutical industry would be advantageous.
  • Additional language skills would be highly beneficial.
  • International business experience or willingness to engage with international teams.

To apply for this job email your details to lara.miranda-pinto@tandempm.ie.